“Trust me, get the custom matchboxes. They’re the tiniest touch that made our whole event feel like truly ours. The design matched the invite colours perfectly and guests kept slipping them into their bags. I lost count of the ‘these are adorable!’ comments.”
Bespoke wedding & event accessories for elevated gifting
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Matches
Matches
This Italian Bride Wore A Bespoke Gown Inspired By ’90s Valentino Haute Couture
“I wanted to work with people I trusted fully,” the bride says. “I chose people who I knew had amazing taste, and felt that they understood my vision and that they could bring it to life.”
Bespoke Personalization
All our products can be customized with different designs, fonts, and colors.
Start a bespoke project
Before
After
Wedding & Event Personalization Guide
Are you at least 2 months away from your wedding or event?
Do you already know which Casa Joy pieces you’d like to personalize?
Would you like to:
Are you at least 3 months away from your wedding or event?
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Shop ready-to-ship
Our artisans usually work on a two-month timeline to make sure every detail is perfect. But, you can still shop our collection without customization and receive your order on time 💌
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Start shopping
Perfect! You can complete your order directly online, and our team will reach out to confirm your personalization details.
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Book a call
We’d love to help you craft something truly yours. Book a short call with our team to discuss ideas and customization.
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Perfect timing
Amazing! That’s the ideal timeline for a custom creation. Let’s chat about your vision to create something truly beautiful.
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We'll try our best
Our custom creations usually take around three months, but let’s talk — we’ll always do our best to make it happen!
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Frequently asked questions
How long will my order take?
Items marked as made-to-order are created from scratch for your event. We don’t pull from stock; we design, personalise and produce especially for you.
- Design & proofing – After you enquire/checkout, we prepare a digital proof (usually 1–3 business days). You can request unlimited revisions until it’s perfect.
- Your approval starts the clock – Production begins only after you confirm the final design. Once approved, changes aren’t possible.
- Production time – Typically 2–4 weeks, up to 1.5 months depending on quantity, season (busy months can take longer), and the item (e.g., embroidery vs. print).
- Packing & dispatch – Allow 1–2 days for careful packing and hand-off to the courier. (Shipping time is additional and depends on destination — see Shipping FAQ.)
- Rush/express – On a tight timeline? Contact us before purchasing. We’ll check capacity, suggest the fastest viable plan, and quote any rush production and express shipping (as fast as 48h to major locations).
What can speed things up:
- Share your event date, quantity, colour palette/monogram/logo files up front.
- Send consolidated feedback on proofs.
- Approve the final design quickly so we can start production.
Can you personalise our items? Is there a design fee?
Yes, and we make it easy!
- Free from 50+ units – Personalisation (artwork set-up and design) is included at no extra cost on orders of 50+ units.
- No design yet? We’ll create it for you – Share your names/initials, date, venue, or a moodboard. We’ll design your artwork from scratch with unlimited revisions until it feels perfect.
- Proofs before production – You’ll receive a digital proof to review and approve. We only start making your pieces once you’ve said “yes” to the final design.
- What we can personalise – Monograms, names/initials, dates, short phrases, simple logos, and iconography (shells, olives, hearts, etc.). We’ll guide font choices and layout so it prints/embroiders beautifully.
- What we need from you (if you have a logo) – Vector files are ideal (.AI / .EPS / .PDF) or high-resolution .PNG (transparent background). No logo? No problem — we’ll create a monogram/lockup that suits your style.
- Colours & materials – We’ll match to your palette as closely as possible (share HEX/Pantone if you have it). Some materials have natural variations — we’ll advise the best finish for your item (print/embroidery/deboss).
- Timelines – First proof typically in 1–3 business days. Revisions are quick. Once you approve, production begins (see Made-to-Order timing in the FAQ).
- Fewer than 50 units – Our minimum is usually 50 to include free personalisation. Need fewer? Message us — we’ll suggest options and any small set-up fee if applicable.
- Individual names on each item – Available for selected products (e.g., place-name fans, totes) on request. Tell us your idea and quantity; we’ll confirm feasibility and pricing.
What’s the minimum order?
Our typical minimum order is 50 units, this is what unlocks free personalisation and design.
Why 50? Personalised production involves set-up (design, plates/embroidery files, colour matching, quality checks). At 50+ we can spread those costs and keep your per-item price fair.
Need fewer than 50? We can often help. It just depends on the item, timing, and season.
What to expect if you’re under 50:
- Custom quote - We’ll review your request and confirm what’s possible for your date.
- Set-up fee may apply - For very small runs, there’s sometimes a one-time set-up fee to cover production prep.
- Design included (scaled to your run) - We’ll still create your artwork and send a digital proof; revisions remain unlimited.
- Timing - Smaller runs are easiest to accommodate in quieter months; during peak season we’ll try our best but options may be limited.
- Express options - If timing is tight, ask about rush production and express shipping (as fast as 48h), we’ll quote the fastest viable plan.
What is your returns policy?
Because almost everything we make is personalised and made-to-order, we can’t accept returns or exchanges for change of mind once production has started or a design is approved. (This is standard for bespoke items.)
If something isn’t right, we’ll make it right:
- Damaged or incorrect items: If your order arrives damaged or there’s a manufacturing error, contact us within 7 days of delivery with your order number and clear photos. We’ll repair or remake and reship as quickly as possible.
- Cancellations: You may cancel before production begins. Once we’ve started making your items, cancellation isn’t possible.
- Colour & craft variations: Minor variations in colour/placement can occur due to materials and screens; these aren’t considered defects, but we’re happy to advise before you order.
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